All services provided by My Cargo US are governed by our Terms, Conditions and Privacy Policies, which are subject to change at any time. These Terms, Conditions and Privacy Policies apply to a standard routed export transaction when Members purchase products in the United States or any other country from merchants acting as a Principal Party of Interest of a country as defined by the Foreign Trade Regulations of the United States or any other country. Part VIII, below, provides additional terms when Members conduct a direct export transaction as a U.S. Principal Party of Interest.
This Privacy Policy describes the ways in which My Cargo US collects, uses, protects, transfers and discloses information that you provide to us, that we collect or that we receive through our website, located at www.mycargo.us (the "Website"). This Privacy Policy also describes the measures we take to safeguard the personal information (defined below) that you provide to us. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw the consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) respond to questions you may have about our privacy practices.
PhilosophyMy Cargo US is dedicated to protecting the privacy of your personal information. "Personal information" means any information relating to an identified or identifiable natural person, including but not limited to information about you by which you can be personally identified, for example, your name, address, email address, IP address (in some jurisdictions), telephone number, age, gender, date of birth, account numbers, Tax ID/VAT, and financial and payment information. This Privacy Policy does not apply to the practices of companies that My Cargo US does not own or control, or to persons that My Cargo US does not employ or manage, including third party advertisers or other websites that may link to or be accessible from the Website.
Your ConsentBy accessing or using the Web Site, you agree to this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, you may not use the Website.
Changes in this Privacy PolicyMy Cargo US reserves the right to modify this Privacy Policy at any time without prior notice. All changes to this Privacy Policy will be effective immediately upon posting on the Web Site. We will notify you of any material changes to this Privacy Policy by conspicuously posting the changes on the Web Site. Each version of our Privacy Policy will be prominently marked with the date it was last updated. By continuing to use the Website after we change the terms of this Privacy Policy, you agree to those changes. It is your responsibility to periodically review the Website and this Privacy Policy for changes.
Information My Cargo US May Collect on the Web SiteWe collect various types of information from and about you when you access and use the Website, including the following:
Non-Personal InformationWhen you visit the Website, we may collect non-personal information about you automatically as you browse the Website through certain Internet technology tools, including cookies, web beacons and other tracking technologies. "Non-personal information" that we may collect includes, for example, details about how you use the Website, what features of the Website you access, information about the type of browser and operating system you use, what website you linked to the Website, other websites you have visited, and other similar analytical data. Non-personal information also includes personal or non-personal information that has been aggregated or pseudonymized in such a way that it cannot be readily identified on an individual basis. We may use third party service providers to help us collect and analyze non-personal information or to provide advertisements or other content on the Website.
Personal InformationWe may collect personal information: (1) when you provide it to us directly, including through forms on the Website (including, for example, when you register for our service, purchase a membership, use our services or otherwise); (2) when you send us an email or contact us through the Contact Us or Live Chat page; and (3) from third party service providers who assist us in collecting and analyzing personal information.
Providers of third-party applications, tools, widgets and add-ons on our website may also use automated means to collect information about your interactions with these features. This information is subject to the privacy policies or notices of those providers, and My Cargo US is not responsible for the information policies of these providers.
If you choose to post any information on publicly accessible areas of the Website, you hereby grant to My Cargo US a perpetual, worldwide, irrevocable, fully paid-up, royalty-free, non-exclusive license to use, reproduce, copy, modify, publish, distribute, perform, display and create derivative works from such information (in whole or in part) for any reason whatsoever.
We use Personal and Non-Personal Information:
Determine how much traffic the Website receives, statistically analyze Website usage, diagnose technical and service problems, improve the content of the Website, customize the content, layout and services of the Website, and otherwise provide the Website to you and other users.
To provide you with transactional information or to contact you regarding administrative notice and communications related to your use of the Website.
To send an initial, one-time greeting to send you notices regarding the receipt and shipment of your packages and cargo, to send you occasional notifications of any postings on My Cargo US, and to send newsletters or special offers to members.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection.
To fulfill the purpose for which you provide it.
To comply with applicable legal requirements and our policies.
As otherwise disclosed at the time of collection, and
For any other purpose with your consent.
We do not sell, rent or lend our mailing lists to outside firms.
We may retain the content of any email or message you send us, and your name, email address and our response in order to handle any follow-up questions you may have. We may also use this information to measure how effectively we address your concerns.
Non-Personal Information.
Because non-personal information does not identify who you are, we may share or disclose such information without restriction. For example, we may share or disclose non-personal information with our affiliates, suppliers, employees and agents, other companies and the government.
Personal Information.
My Cargo US may share or disclose your personal information:
To affiliated companies or other trusted businesses or persons working on behalf of or with My Cargo US. My Cargo US may use third party service providers to host the Web Site or perform other functions of the Web Site, to help My Cargo US administer our business, or to communicate with you about offers or other information relevant to your relationship with My Cargo US. For example, we may provide your financial and payment information to third party service providers to process your payments and complete your transactions. All of these third parties are subject to confidentiality obligations and are contractually obligated to maintain appropriate security measures to protect your information.
In response to subpoenas, to law enforcement or government officials for any reason, court orders, regulatory requests or legal process, or to establish or exercise our legal rights or defend against legal claims.
If My Cargo US believes it is necessary or appropriate to share information in order to investigate, prevent or take action regarding suspected illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
To enforce or apply this Privacy Policy, the Terms and Conditions or other agreements with you or with third parties, including for billing and collection purposes.
With an acquirer or potential acquirer, if My Cargo US becomes involved in a merger, acquisition, divestiture, restructuring, reorganization, dissolution or any form of sale of some or all of its assets, whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceeding.
To fulfill the purpose for which you provide it.
As otherwise disclosed at the time of collection; and
For any other purpose with your consent.
My Cargo US will not share or disclose your personal information except in accordance with this Privacy Policy without prior notice.
Transfer of Personal InformationWe may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you originally provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law.
CookiesYou may be able to disable cookies or other tracking technologies through which we collect information about you by adjusting your browser preferences on your computer; however, doing so may limit your ability to take advantage of all the features of the Web Site.
My Cargo US does not control cookies or other tracking technologies used by third parties, including our service providers. You should contact such third parties if you have questions or concerns regarding their use of cookies or other tracking technologies.
Your OptionsUpon written request and verification of your identity, we will provide you with your personal information in our possession. You may request such information by contacting us as described below. You may also update or correct your personal information in our possession by contacting us as described below.
Access, Correction and RemovalSubject to applicable law, (i) you may obtain a copy of certain Personal Information we maintain about you or update or correct inaccuracies in that information through your My Cargo US account (ii) you may be entitled to obtain access to the Personal Information we maintain about you; or (iii) for certain Personal Information we hold about you to be deleted. Please note that if you request that we delete your information, that deletion may not occur immediately. We may retain your Personal Information subject to our reasonable business or legal requirements to do so, including, for example, to comply with law enforcement requests.
In each case you may contact us to exercise these rights as outlined in the "Contact Us" section of this Privacy Policy. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to personal information. In addition, if you believe that the personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as set forth below.
Links To or From Third Party Web SitesYou may have the opportunity to follow a link to other websites that may be of interest to you from this website. My Cargo US strives only to link to reputable organizations related to your areas of potential interest, but these websites may not be hosted or controlled by My Cargo US and My Cargo US is not responsible for the privacy practices of those websites or the content provided therein. Please review the privacy policies and practices of those websites before following such links.
Our website may contain affiliate marketing links, which means that we may be paid a commission for sales of those products or services. My Cargo US is not responsible for those products or services or the privacy practices of those affiliates; you should contact those affiliates directly if you have questions or concerns about their privacy practices, products or services.
SecurityMy Cargo US takes security measures designed to protect against unauthorized access, alteration, disclosure or destruction of your personal information. These measures include internal reviews of My Cargo US's security practices and measures, including a review of My Cargo US's encryption and physical security measures to protect against unauthorized access to systems where My Cargo US stores personal information. However, due to the nature of the Internet and online communications, we cannot guarantee that any information transmitted online will remain absolutely secure or confidential, and we are not responsible for the acts of third parties, such as hackers who circumvent our security and privacy measures. The security of your personal information also depends on you. You are responsible for maintaining the confidentiality of your user name, international parcel box number, password and other login credentials. My Cargo US recommends that you do not share this information with untrusted third parties. We also recommend that you take care not to post any personal information in public areas of the Web Site, as such information may be viewed by other users or third parties unknown to you.
Children Under 13 years of ageMy Cargo US is committed to protecting the privacy of children. My Cargo US does not knowingly collect personal information from children under the age of 13. If you are under 13, you may not use or provide any information to us through the Website. If a child under the age of 13 provides us with personal information without parental or guardian consent, the parent or guardian may contact us as described below, and we will delete the information.
Contact UsIf you have any questions regarding this Privacy Policy or our privacy practices, or the relevant data processing please contact us at: https://www.mycargo.us/contact/
For written communications or e-mail:
We process the names, email addresses and telephone numbers of others to whom we are asked to send information on the assumption that the person who provided the information obtained it in accordance with applicable law. If this assumption is incorrect, please do not ask us to send information to third parties on your behalf. If this assumption is incorrect, please do not ask us to send information to third parties on your behalf.
We may need certain personal information to provide services, such as postal addresses to deliver packages, or to use our website or our applications, such as your IP address. In addition, we may be required by law to collect certain information, such as whether a package or shipment contains hazardous materials. When such information is required, we may not be able to provide our services to you unless you provide us with this information. When such information is required, we may not be able to provide our services to you unless you provide us with this information.
In accordance with applicable law, we may obtain your separate consent prior to collecting information by automated means using cookies or similar devices.
How We Use the Information We CollectThe lawful bases for which we collect, use, transfer or disclose your personal information include (i) fulfilling our contract with you, (ii) marketing, improving our services and other legitimate business interests, (iii) complying with a legal obligation and (iv) protecting your vital interests and the interests of others. The corresponding purposes for which we process your personal information are systematically included in the "How we use the information we collect" section in the Privacy Notice above.
We may process your personal information in reliance on your consent, where required by law, particularly in connection with additional services we provide to you, including providing you with information through direct marketing If we request your consent, we will inform you of the intended purposes for which your information will be processed. You are free to withdraw your consent at any time, but please note that if you choose to withdraw your consent, you may not be able to participate in or benefit from our programs, services and initiatives for which you gave your consent. We may also use the information we collect about you in other ways, but limited to those for which we provide specific notice at the time we collect your personal information. We may also use the information we collect about you in other ways, but limited to those for which we provide specific notice at the time we collect your personal information.
Data RetentionYour personal information will not be stored for longer than necessary to achieve the purposes for which it was collected or as required by applicable retention policies and/or in accordance with applicable law. Our retention policies reflect My Cargo US's local statute of limitations, law enforcement obligations and national legal obligations. We will not store your personal information for longer than necessary to achieve the purposes for which it was collected or as required by applicable retention policies and/or in accordance with applicable law.
Your Personal Information RightsIn addition to the right of access and correction, as specified above (under "Access, Correction and Deletion" in the main body of this Notice), you have (i) the right to request the transfer of the personal information you have provided to us to you or another company, (ii) the right to object to any use or disclosure of your personal information, (iii) the right to withdraw your consent in relation to our processing of your personal information based on your consent, (iv) the right to request deletion of your personal information, subject to the limitations on this right as referenced in "Access, Correction and Deletion" above, and (v) the right to request that we restrict the processing of your personal information, in each case in accordance with applicable law.
You may exercise these rights free of charge unless the request is unfounded, excessive or unreasonable, for example, because it is repetitive. In some situations, we may refuse to act or may show limitations on your rights, as permitted by law. Before My Cargo US can provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request. To exercise your rights, please contact us using the contact information provided above in the "How to Contact Us" section. In all cases, you have the right to lodge a complaint with a Data Protection Authority.
To exercise any of the rights in this section in connection with your personal information, please contact us at: https://www.mycargo.us/contact/.