You can import any item from factories and suppliers in Asia that are not on the prohibited items list.

You can shop at hundreds of stores! Visit our website and click on Shopping Stores, there you will find web links and a list of stores in the USA, which you can access and take you directly to the web portal of the store of your choice.

Please enter the shipping address of your International Parcel Box in the USA that was assigned to you at the time of your My Cargo US registration, which will be the delivery destination for your shipment to the warehouse. Also remember to put your assigned Locker Number along with your name.

My Cargo US will give you a tracking number to constantly track your order informing you of its updated status so you can feel confident that your order is being tracked to your door.

Yes, you can make your purchases online and have them shipped directly to our shipping address in New York or let us know if you need us to pick up your packages directly to your door anywhere in the United States.

Yes, you can make your purchases online and have them shipped to your assigned USA store address, and from there to your destination country address.

When your package arrives at the assigned facility in the USA it will be weighed and measured, notifying you through the system that it has been entered into your locker, ready to be shipped to your shipping address. Due to the number of shipments that are processed, this time may vary from one to three days.

The rate includes the dispatch of your merchandise from the service facility to any destination of your choice in the USA or the world. If you are located in the interior of your country, we will send your merchandise directly to your door or to the facilities of the national or international shipping company closest to your location, depending on your destination address. Please note that in some cases, depending on national land access or due to force majeure, you will have to pick up your packages directly at the local shipping branch closest to you.

In My Cargo US we accept: National or international bank transfers to US Banks, wire transfers via Zelle or Paypal, credit or debit card payments, transfers via cryptocurrency payments such as Bitcoin, or USD Tether.

No, customs duties, tariffs or taxes that apply must be paid to the carrier or at the assigned office of destination of your shipment. Some countries include taxes on imported products, check the tax rate for your country or contact us and we will gladly assist you in your request through our secure import program.

For corporate, ocean or freight shipments, you must calculate the import duties and taxes for your country. This quotation may or may not be included depending on the type of international shipping contract, and after the corresponding import taxes and customs duties have been verified. You can verify these costs by contacting your local office or customs broker or you can ask us for a quotation of what you want to import, so we can make you an estimate of what you want to import, to make the corresponding calculations of the taxes to be paid according to your type, value and volume of cargo.

Air Freight: It is charged in relation to the volume weight, it is calculated for each pound (0.45Kg) of weight that the shipment has, and also the measures of the box are verified to obtain the volume weight. For air cargo the following formula is applied: Multiply the three measurements of your box in inches and then divide by 166. (W x L x H) / 166.

The largest size of your box will always be charged, if it is heavier it will be shipped by weight; if it is more volumetric it will be shipped by volume.

Ocean Freight: All cargo shipped by sea is charged in relation to the volume of your cargo, it is calculated based on the measures in inches (2.54 cms) of the shipment regardless of the weight, that is to say by its volume. The formula to get the cubic feet of your cargo is height x width x depth, that result must be divided by 1728, the result is the cubic feet of your box, the formula to apply is: (Length x Width x Height) / 1728.

This tells us that your volume is based on the cubic foot, which must be multiplied by our shipping rate according to the desired destination.

Ground Freight: It is charged in relation to the volume weight, it is calculated for each pound (0.45Kg) of weight that the shipment has, and also the measures of the box are verified to obtain the volume weight. For land cargo the following formula is applied: Multiply the three measurements of your box in inches and then divide by 139 (W x L x H) / 139.

The largest size of your box will always be charged, if it is heavier it will be shipped by weight; if it is more volumetric it will be shipped by volume.

As soon as your order arrives at the assigned locker, the measurements and weight will be verified and you will be notified by the system. In this way, if you have other packages you can repack or consolidate them and thus make a single package shipment. The total cost will be given to you at the end of your Dispatch Alert in the administrator of your locker, once you have informed if you are going to insure, repack or consolidate, and you have been assigned your Dispatch Guide, you must make the payment of your shipment so that it leaves on the next trip.

Shipping multiple packages overseas directly from online stores can be very costly. The packing team efficiently and securely combines your purchases into a single box, saving you BIG up to over 50% on international shipping rates.

The cost of using our services, if you purchase the package and ship it with us, is as follows:

- Shipping costs will depend on the weight of the package for air and land shipments or cubic feet for ocean shipments according to the destination tariff. If your country is not included in the destination tariffs, please contact us and we will get back to you as soon as possible.

- Additional costs: 5% insurance, and type of packaging.

- Taxes of the country you are shipping to, some countries require you to pay import taxes in advance and others require you to pay the fees upon arrival of your package in the destination country.

Yes, for a percentage of 7% to 15% of the value of the merchandise we perform the service of Assisted Purchase in any store, supermarket, distributor, company or business in USA or Asia with destination to the address of the assigned shipping establishment. Please let us know about your request by clicking on contact us and we will get back to you as soon as possible.

You have up to 60 consecutive days to store your packages free of charge, with no storage fees.

After the storage days have elapsed, storage charges will be applied, the costs of which depend on the volume and time of permanence of the cargo in the assigned facility.

Your packages and freight are shipped directly to your door. If required, you can pick up your packages at the carrier's dispatch office closest to your location. You can find our location on our home page.

Ground, air and ocean shipments are shipped immediately upon payment or according to shipping requirements. Depending on the type of shipment, economy, regular or express. Normally, ground shipments arrive within 5 working days, air shipments arrive +8 working days and ocean shipments arrive +25 working days.

Note: Due to restrictions and delays in general international transportation or due to the country or city of destination, shipments may take a few days longer to arrive.

We understand our members' concerns regarding confidentiality, and it is our policy never to sell or give away any member information. The privacy of our members is of utmost importance to us. Details can be found in our Privacy Policy.

Yes, shipping insurance can be purchased for +/- 5% of the insured value. Although damaged or lost packages are rare, we recommend that you insure your order in the unlikely event that something happens to your products, it is worth it, since it only represents a very small amount of your total purchase invoice.

No, insurance is not mandatory, however, we always recommend insuring any cargo or items to be shipped, especially those shipments that must make a national transit to the interior or pass through national couriers, since any incident is the responsibility of the carrier, and according to their policies they will only cover any incident in case the package has been insured.

Note: You cannot file a claim for reimbursement for damage or loss if you do not select shipping insurance. Verify that your products and destination country are not excluded, i.e. not eligible for insurance policy. See Terms and Conditions - Refund Policy.

Shipping insurance covers loss or damage to items in your shipment, including domestic or international shipping charges. Insurance does NOT cover import duties and taxes.

If any item is damaged or missing, you must notify the carrier who delivers it, and you must make sure that the observation is placed in the delivery note that you sign when you receive a package. In turn, you must send us an email detailing the damage to your item and attaching photographs of it where you can clearly see the damage, you must also attach photographs of the box, security seals, and labels that have the box received. This communication must be sent the same day of receipt of the package. It should be noted that there are Insurance Claims Policies, and the claim procedure must be followed, since any non-compliance with the aforementioned policies will result in your claim "Not Proceeding".

Yes, a return can be processed directly on your behalf to the carrier that brought your order to pick it up at our facility or you can request that My Cargo US do it directly for you with a shipping charge to the origin.

Yes, the packing team can open packages arriving at the facility for verification. These packages, product of your purchases, are checked to make sure they were not broken during shipment and are legal for export from the USA.

Repacking is when all your items are consolidated or put together and repacked in order to reduce the volume of the shipment, so that all your items arrive in the same box, well packed in your hands. When repacking the items are removed from the supplier's box where they come from, and all are consolidated into a single box which is where it is shipped, so you pay only the pounds of that final box and not the boxes received initially, this is to help you make a more secure, comfortable and helps you save on your shipping costs. No products are removed from their original boxes.

Consolidation is the joining of two or more boxes in the same shipment. Consolidation does not remove the items from the cartons as in the case of Repack, it is only limited to sending your different boxes received in your locker on the same flight, in order to receive them together in the same delivery, or in its effects improve or reinforce the packaging of the consolidated cargo to be shipped.

To request a repacking or consolidation, in your box administrator panel - Dispatch Alert - you can request the service, which will give you the types and costs of repacking or consolidation you wish to perform, depending on the needs of your shipment, which will be automatically charged and added to the total cost of your shipment.

Prohibited Items: Certain items may be prohibited in your country or for export from the United States or Asia, and we cannot ship these items to you. If you are unsure if an item is prohibited, please review the list of prohibited and restricted items or contact us for assistance with our import assistance program.

Restricted Items: Some restricted items may be shipped, but only after verification of compliance. Check the item to make sure it complies with U.S. and your country's laws for importation. If you have questions about shipping a restricted item, log in to our import assistance program and we will be happy to assist you with all your import requirements. Check your country's list of prohibited and restricted items before purchasing.

If we ship dangerous goods. Dangerous goods / hazardous materials are items that require special handling, additional packaging and labeling to be transported internationally. Shipping regulations for dangerous goods in some countries are different.

Items considered dangerous goods include: Flammable or pressurized items (e.g., hairspray, spray paint, lighters, nail polish, perfume, etc). Dangerous goods items may be required to be shipped separately from non-dangerous goods items.

See our list of restricted and prohibited items for more information, or contact us for specific information about your country and the items you wish to ship under the assisted import program.

If you wish to ship dangerous goods, please contact My Cargo US technical support service so that you can send your goods to the special facility authorized for this service and request the special permit or licenses for their importation.

Yes, there are special considerations when shipping to different countries, check what are these restricted and prohibited items in: Restricted and Prohibited Items in the What Not to Ship section. Contact us through our link https://mycargo.us/contact/ or subscribe to our import assistance program to start making all your shipments and imports safely to any country in the world.

You can import any item from factories and suppliers in Asia that are not on the prohibited items list.

Yes, it is safe to import from Asia as long as you follow certain international import rules, rules that you can access when you sign up as a Business Plus Asia Member and ship with My Cargo US, from where we will assist you in all your purchases in Asia.